Privacy Policy
How City Cool GCC AC Systems Contracting L.L.C collects, uses and protects personal information when you use our website or contact us.
Who we are
This website, citycoolgcc.com, is operated by City Cool GCC AC Systems Contracting L.L.C (“City Cool”, “we”, “us”), a commercial refrigeration and air conditioning contractor based in Ajman, United Arab Emirates, serving clients across the UAE and GCC.
We are responsible for the personal information described in this policy. You can contact us about privacy at sales@citycoolgcc.com or +971 50 758 2216.
Information we collect
Information you give us. When you request a quote or contact us through the website, we collect the details you enter: your name, company, phone or WhatsApp number, email address, the service you need, your location and any project details you choose to share. We also record the page you sent the form from.
If you call, WhatsApp or email us, we receive your phone number, name and whatever you tell us in that conversation.
Information collected automatically. Like most websites, our hosting provider records technical information such as your IP address, browser type, the pages you visit and the time of your visit. This is used to keep the website secure and working properly.
Cookies. We keep cookies to a minimum. See our Cookie Policy for details.
Please do not send us sensitive personal information (for example health or financial details) through the website.
How we use your information
- To reply to your enquiry and prepare a quote or proposal.
- To arrange site surveys, installation, maintenance visits and breakdown repairs.
- To enter into and carry out a contract with you or your business.
- To send you a confirmation that we received your request.
- To keep records of our work, warranties and service history.
- To keep our website secure and prevent spam or misuse of our forms.
- To comply with our legal, tax and accounting obligations.
We will only send you marketing messages if you have agreed to receive them, and you can opt out at any time. We do not sell your personal information.
Our legal basis
We process personal information in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and other applicable laws. Depending on the situation, we rely on:
- your consent, when you submit a form or ask us to contact you;
- taking steps at your request before entering into a contract, such as preparing a quote;
- performing a contract with you or your business;
- our legitimate interests in running and securing our business and website; and
- complying with legal obligations.
International transfers
Some of our service providers store or process information outside the UAE. Where this happens, we take reasonable steps to make sure your information is protected to a standard consistent with this policy and applicable law.
How long we keep it
- Enquiries that do not lead to work: up to 24 months, so we can follow up on related questions, then deleted.
- Customer and project records: for as long as we have a business relationship and afterwards for the period required by UAE accounting, tax and commercial record-keeping rules, and for warranty and service purposes.
- Technical logs: for a short period, as set by our hosting provider.
How we protect it
The website is served over an encrypted connection (HTTPS), access to enquiries is limited to authorised staff, and we use reasonable technical and organisational measures to protect personal information. No method of transmission or storage is completely secure, but we work to protect your information and will act promptly if a problem occurs.
Your rights
Subject to applicable law, you can ask us to:
- tell you what personal information we hold about you and give you a copy;
- correct information that is inaccurate or incomplete;
- delete your information, where we no longer need it or have no legal reason to keep it;
- restrict or object to certain uses of your information; and
- stop using your information for marketing, or withdraw a consent you gave.
To make a request, email sales@citycoolgcc.com. We may need to confirm your identity first. If you are not satisfied with our response, you may complain to the relevant data protection authority.
Children
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from anyone under 18.
Other websites
Our website links to other sites and apps, such as WhatsApp and Google Maps. We are not responsible for their content or privacy practices, so please read their policies.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.
Contact us
City Cool GCC AC Systems Contracting L.L.C
Ajman, United Arab Emirates
Email: sales@citycoolgcc.com
Phone / WhatsApp: +971 50 758 2216